• Staff need the skills and tools to support them in their
role and this is where training is the solution.
• Training could include process education, systems
training or policy awareness.
How do we do it?
Here are ways we can help:
• Training needs analysis
• Learning and performance support strategy
• Design, develop and deliver training
• Develop performance support tools - elearning courses,
• Tool and system selection:
• Elearning tools
• Learning Management System
• Content management system Selection
• Guidelines for content development and management